Delivery Policy

At Au Bout des Doigts , we know how important it is for our customers to receive their orders quickly and safely. That's why we've implemented a clear and transparent delivery policy to provide you with the best possible experience.

1. Preparation times

All orders are carefully prepared within an average of 24 to 48 business hours after payment validation. Once your order has been shipped, you will receive a confirmation email containing a tracking number to track the progress of your package.

2. Delivery methods

We work with reliable partners to guarantee fast and secure delivery. Depending on your delivery address, several options are available:

Standard delivery (3 to 6 business days): an economical and reliable solution.

Express delivery (24 to 48 business hours): for customers in a hurry who want to receive their products quickly.

The delivery times indicated are estimates only and may vary slightly due to peak periods (sales, promotions, holidays, etc.) or circumstances beyond our control (strikes, postal delays, exceptional events).

3. Delivery costs

Delivery fees are automatically calculated at checkout and depend on the package weight, destination, and delivery method selected.

Delivery and Pickup:

Free local delivery within a 10 km radius of Saint-Colomban

Free local pickup is available

Truck delivery is available for $10

4. Order tracking

As soon as your order is shipped, a tracking number will be sent to you by email. You will then be able to track the progress of your package in real time directly on the carrier's website.

5. Delivery delays or problems

If you do not receive your package within the expected delivery time, please contact our customer service team. We will investigate the delivery process to locate your package.

If the package is declared lost, we will resend it or issue a full refund.
If the package is listed as delivered but you have not received it, we recommend checking with your neighbors or your local post office. If the problem persists, our customer service team will assist you with the necessary steps.

6. Delivery address

Please double-check your information before confirming your order. If the customer provides an incorrect address, Ongles au Bout des Doigts cannot be held responsible for any delay or non-delivery. Any reshipping costs will be the customer's responsibility.

7. Customer Service

Our team is available to answer any questions you may have regarding delivery: julieauboutdesdoigts@gmail.com